Complaints procedure

If you are unhappy about any aspect of our service, please contact the following Bell staff:

For students currently studying at one of our Adult Centres:

  • Please contact the school reception and ask to speak to the Student Services Manager, the Centre Manager, or the Academic Manager.

For students (or parents of students) currently studying at one of our Young Learner Centres:

  • Please contact the course office and ask to speak to the Centre Manager or the Student Services Director.

For students who have not yet arrived or who have already left a Bell Centre:

  • Please contact the Registration Manager:

We will respond immediately to any complaints from students that are currently studying at one of our centres. In cases where the student is not on-site or the complaint has come from a parent, we will send a written reply within 48 hours.

Most problems are able to be resolved quickly and informally but if students (or parents) are dissatisfied with the outcome of their concerns, they should write formally to:

  • The Director of Sales and Marketing, Bell Educational Trust, Hillscross, Red Cross Lane, Cambridge CB2 0QU.

The Director of Sales and Marketing will hold an investigation and provide a written report, normally within 14 days.

If you are still unsatisfied you should write to:

  • The Chief Executive, Bell Educational Trust, Hillscross, Red Cross Lane, Cambridge CB2 0QU.

In the case of expulsion, students/parents have the right of appeal but an appeal can only be heard after the student has been removed from the school.

We are committed to providing high quality tuition and pastoral care. Our schools in the UK are regularly inspected by The British Council. The British Council inspecting body operates a complaints procedure and students should contact the organisation for details.